Talk to a person.
Real humans, weekdays 9–6 and Saturdays 10–2. No phone trees.
Lost or stolen card?
Lock it in the app right away, then call us any time at (415) 555-0199.
Call
(415) 555-0142 · Weekdays 9–6, Sat 10–2
(415) 555-0142Chat
Start a chat · Average reply under 2 minutes
Visit
Four mints · Walk in, no appointment needed
Four mintsWrite
hello@coppercu.org · We reply within one business day
hello@coppercu.org
We’ll get back to you.
Help center
Common questions by topic.
How do I lock my card?
Open the app, tap the card, then tap Lock. Unlock it the same way. Locking stops new purchases but lets recurring payments through.
How fast can I get a replacement?
Walk into any mint and we print a new card while you wait. By mail it takes 5–7 business days.
How do I report fraud?
Call (415) 555-0199 any time. We will lock your card, review the charges and issue provisional credit within 10 business days.
How do I reset my password?
Choose Forgot password on the sign-in screen. We will text a code to the phone number on file.
Can I pay bills online?
Yes. Bill pay is free and you can schedule one-time or recurring payments.
How do I deposit a check?
Tap Deposit, photograph the front and back, and enter the amount. Most deposits are available the next business day.
Is the app secure?
The app uses device-level encryption and Face ID or fingerprint sign-in. We never ask for your password by text or email.